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    • Executive Management & Productivity-Enhancing Skills
      • Boot camp for New Intakes (Induction Programme)
      • Future Business Leaders’ Preparatory Course
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      • Personal Effectiveness & Workload Efficiency
      • Negotiation, Assertiveness & Bargaining Skills
      • Personal & Administrative Assistants’ Certificate Programme
      • Modern-day Executive Finishing School
      • Global Awareness: Mastering International Protocol – San Francisco, USA
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      • Speak with Confidence! Impactful Presentation Skills
      • Business Writing & Correspondence Clinic
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      • Polishing Diction, Pronunciation & Eloquence for Educationists
      • Proficiency in Business Communications, Presentations & Delivery – London, UK (In partnership with Burlington School of English)
    • Human Capital & Talent Management
      • Train the Trainer Certificate Programme
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      • 360° Appraisal Coaching Programme
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      • Professional Front Desk Management Certificate Course
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      • Lola Olaide Stephen
      • Ify Emeka-Onu
      • Aimee Symington
      • Modupe Marc-Dawodu
      • Ali Aduku
      • Lemmy Omoyinmi
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      • Gbenga Totoyi
      • Tosin Babasanya-Craig
      • Pat Diaku
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Comprehensive Customer Service par Excellence Programme

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Comprehensive Customer Service par Excellence Programme

  • Marcforte
  • March 19, 2016
  • No Comments

Nine out of ten US CEOs say they are strengthening their customer and client engagement programmes

– PwC Network

Company leaders have realised that “getting closer to the customer” is crucial to growth. Both business buyers and consumers have more choices than ever before, empowered by online and mobile channels that provide more ways to buy, give and get recommendations, and talk back to companies. Today’s customer won’t hesitate to walk away from an established company relationship that doesn’t meet their needs. This holds true for nearly all industries today, and is no longer limited to those serving consumers.

Today, the customer is king. And new buying behavior demands engaging, customer-centered experiences sustained by properly aligned sales and support channels. Discover how social media, mobile apps and digital marketing can build next-generation sales. Create multi-channel brand messaging strategies in order to balance marketing goals and customer demand. Discover how behavioral economics can influence your customer experience strategy now—and over the long-term—by putting the customer first.

PROGRAMME MODULES

  • Digital revolution; Evolving digital experiences and seamless transactions
  • Generating Return Business through Customer Centricity
  • Managing service metrics
  • Digital vs Face to Face Customer Relationship Management

Fuller breakdown of modules and learning outcomes are sent alongside joining instructions after Course registration.

Learning Outcomes

This programme will

  • Highlight the importance of service standards and their impact on customer experience
  • Help the team think in a customer-centric way
  • Explain service language and its importance in communicating with customers
  • Prepare your team to manage demanding customers and difficult situations
  • Lay the groundwork to align behaviours to your organisation’s expectations of its customer service staff
  • Offer suggestions for measuring service levels.

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    Lead Facilitrainers

    Lola Olaide Stephen
    Lola Olaide Stephen

    Date

    14th Mar 2019

    Duration

    2 days

    Time

    09:00am - 05:00pm

    Venue

    Amber Residence, 16, Esugbayi Street, GRA, Ikeja, Lagos,

    Course Fee

    ₦92,000

    About Marcforte

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