Capsule Presentations & Business Writing Course At this Juncture Vs. At this Junction…. Communication is critical to the success of any organisation. Like the circulatory system of the body, it’s the connection between all the different parts of an organisation; leaders and constituents, suppliers and distributors, officers and...

Service Excellence: Reinfusing Value Into Customer Experience                                                                                   ...

The quality of the experience will be remembered long after the price has been forgotten. - Marcforte   Financial survival in years to come mandates that each staff delivers superior service at all times. That is what builds loyalty and repeat purchase. Customers today have higher service expectations...

'Accomplishing the impossible means only that the boss will add it to your regular duties.' ~Doug Larson The Advanced Executive Assistants & And Administrators’’ Masterclass training course is, without a doubt, one of the best Executive Assistant training courses on the market today. It is designed for Executive...

A launch pad is the area on which a rocket stands for takeoff, typically consisting of a platform with a supporting structure. This course is designed to furnish new managers with the requisite skills to propel their managerial career. Using guided role plays, exercises and case studies, participants...

With  Nigeria  undergoing explosive population growth, being one of the fastest growing economies in the world, it has become a haven for businesses and investors alike. Businesses realising the need to equip their employees with the cultural know-how to ensure a smooth transition process as well as maximising their effectiveness...

A lack of cultural sensitivity skills among workforce can have dire consequences. This is because the demands placed upon today’s professionals requires knowing how to network across cultures and climes and building teamwork in a multi-cultural environment. This programme will raise the understanding and awareness of how culture...

Identifying and hiring skilled, intelligent team members is challenging. Considerable resources have already been expended to find the talented people, but how can one ensure that these talents understand and mesh with the Company's culture? How do you effectively get people of diverse backgrounds, varying emotional/intelligence quotients to...

 “It doesn’t make sense to hire smart people and then tell them what to do; we hire smart people so they can tell us what to do” – Steve Jobs Turning employees and managers to thinkers is an important survival tactic of today’s businesses. By developing and investing...

“The winners seem to be people who not only are competent, but also have the ability to negotiate their way to get what they want.”  - Herb Cohen NEGOTIATION involves being able to discuss and reach a mutually satisfactory agreement…… PERSUASION involves being able to convince others to...

“There is nothing so useless as doing efficiently that which should not be done at all.”  - Peter Drucker It is not enough to be busy…. so are the ants. The question is what are you busy about? When it comes to how work is prioritized and distributed...

“People ask the difference between a leader and a boss. The leader leads and the boss drives.” – Theodore Roosevelt Why in sports do we have coaches leading the teams to long-term and record-breaking wins while in the office and business environment we have bosses (managers) and employees...