Personal & Administrative Assistants’ Certificate Programme

‘Accomplishing the impossible means only that the boss will add it to your regular duties.’

~Doug Larson

Modern day Personal Assistants, Executive Assistants, Secretaries & Administrators must be prepared to accept increasingly complex responsibilities. At this level, they cannot rely solely on traditional administrative or secretarial skills. It is a must to be aware of the principles of management, leadership, human behaviour as well as communication skills.

This programme presents a managerial perspective on the dynamic roles of Executive &  Personal Assistants as well as Secretaries and Administrators. It is an essential development training for those who would like to be first class business partners to their bosses.

This course allows the participants to practice essential soft skills such as influencing skills, communicating upwards, workload efficiency etc through practical case studies and exercises. These skills are effective for improving administrative qualifications. It also provides strategies for managing and organising multiple managers, and for building productive working relationships.

Participants learn how to identify their boss’ shifting priorities without being told and how to prioritise their workload. They also learn how to become skilled at planning projects quickly and effectively.

Course Modules

• Making the shift from Executive employee to business partner
• Marcforte’s ‘PW-PLEASE’ model for Effective Planning & Organisational skills
• Managing meetings & event planning skills
• Effective Business writing (Minutes, Reports, Letters & Proposals) amongst others

Fuller breakdown of modules and learning outcomes are sent alongside joining instructions after Course registration.

Learning Outcomes
At the end of the course, the participants  will acquire enhanced skills to enable them to:

• Work closely with top executives, understanding their mien and expectations
• Juggle multiple responsibilities
• Become strategic partners to their bosses
• Plan and execute meetings efficiently
• Manage schedules and programmes flawlessly
• Control time and workload with advanced time-management skills
• Enhance their writing skills
• For Whom;
• Personal Assistants
• Executive assistants
• Secretaries
• Administrators

Discounts

Early bird: 20% off for payments made at least 6 weeks before the programme

Timely bird: 10% off for payments made at least 2 weeks before the programme