Professional Front Desk Management Certificate Course
Casual observers might think the receptionist only answers the phone, but that couldn’t be further from the truth!
The frontline manager is the first, and sometimes only person customers will meet. Because of this, the tasks required of the front desk are plentiful and require a great deal of skill. Successful receptionists must be excellent communicators, strong administrators and must also be able to comfortably interact with individuals representing all professional levels. This front desk training course can help you and your organisation today!
Front Desk Agents hold a wealth of knowledge about your property and the attractions surrounding it. Their recommendations can turn good visits into great ones. The way they interact, engage with, and support your patrons will directly affect the reviews you receive online, the word of mouth referrals they give to their friends and family, and if they return.
In this 2-day certification training, we’ll talk about the challenging role of the frontline position and how to keep your organisation running smoothly from the front desk through this training course.
Once your Front Desk executives are fully Marcforte trained, they will:
- Generate more sales by offering upsells and promotions
- Encourage return visits through exceptional customer experiences
- Create word of mouth referrals and positive reviews from satisfied guests
Modules
- Creating a lasting first impression
- Customer service and listening skills, including dealing with difficult people
- Telephone communication skills, email etiquette and building rapport through body language.
- Handling multiple priorities.
- Managing sales from the front desk amongst others
Fuller breakdown of modules and learning outcomes are sent alongside joining instructions after Course registration.
Who Will Benefit
Anyone in a front-line role dealing with customers and visitors will benefit from this training.
