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    • Executive Management & Productivity-Enhancing Skills
      • Boot camp for New Intakes (Induction Programme)
      • Future Business Leaders’ Preparatory Course
      • Emotional Intelligence For Executives
      • Personal Effectiveness & Workload Efficiency
      • Negotiation, Assertiveness & Bargaining Skills
      • Personal & Administrative Assistants’ Certificate Programme
      • Modern-day Executive Finishing School
      • Global Awareness: Mastering International Protocol – San Francisco, USA
    • Business Communication Academy
      • Speak with Confidence! Impactful Presentation Skills
      • Business Writing & Correspondence Clinic
      • Executive Coaching in English Grammar & Structure
      • Polishing Diction, Pronunciation & Eloquence for Educationists
      • Proficiency in Business Communications, Presentations & Delivery – London, UK (In partnership with Burlington School of English)
    • Human Capital & Talent Management
      • Train the Trainer Certificate Programme
      • Talent Management Strategy – Creating a Higher-Performing Workforce
      • 360° Appraisal Coaching Programme
    • Customer Acquisition & Management
      • Comprehensive Customer Service par Excellence Programme
      • Professional Front Desk Management Certificate Course
    • Flagship/ In-Plant Programmes
    • Our Facilitators
      • Tomi Vincent
      • Lola Olaide Stephen
      • Ify Emeka-Onu
      • Aimee Symington
      • Modupe Marc-Dawodu
      • Ali Aduku
      • Lemmy Omoyinmi
      • Adetokunbo Mogaji
      • Gbenga X-Adebija
      • Gbenga Totoyi
      • Tosin Babasanya-Craig
      • Pat Diaku
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Professional Front Desk Management Certificate Course

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  • Professional Front Desk Management Certificate Course

Professional Front Desk Management Certificate Course

  • Marcforte
  • March 19, 2016
  • No Comments

Casual observers might think the receptionist only answers the phone, but that couldn’t be further from the truth!

The frontline manager is the first, and sometimes only person customers will meet. Because of this, the tasks required of the front desk are plentiful and require a great deal of skill. Successful receptionists must be excellent communicators, strong administrators and must also be able to comfortably interact with individuals representing all professional levels. This front desk training course can help you and your organisation today!

Front Desk Agents hold a wealth of knowledge about your property and the attractions surrounding it. Their recommendations can turn good visits into great ones. The way they interact, engage with, and support your patrons will directly affect the reviews you receive online, the word of mouth referrals they give to their friends and family, and if they return.

In this 2-day certification training, we’ll talk about the challenging role of the frontline position and how to keep your organisation running smoothly from the front desk through this training course.

Once your Front Desk executives are fully Marcforte trained, they will:

  • Generate more sales by offering upsells and promotions
  • Encourage return visits through exceptional customer experiences
  • Create word of mouth referrals and positive reviews from satisfied guests

Modules

  • Creating a lasting first impression
  • Customer service and listening skills, including dealing with difficult people
  • Telephone communication skills, email etiquette and building rapport through body language.
  • Handling multiple priorities.
  • Managing sales from the front desk amongst others

Fuller breakdown of modules and learning outcomes are sent alongside joining instructions after Course registration.

Who Will Benefit

Anyone in a front-line role dealing with customers and visitors will benefit from this training.

Related Courses

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Comprehensive Customer Service par Excellence Programme

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Mar 19 2019

Professional Front Desk Management Certificate Course

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    Lead Facilitrainers

    Ify Emeka-Onu

    Date

    19th Mar 2019

    Duration

    2 days

    Time

    09:00am - 05:00pm

    Venue

    Amber Residence, 16, Esugbayi Street, GRA, Ikeja, Lagos,

    Course Fee

    ₦79,000

    About Marcforte

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    We strive to be more than consultants who deliver hit and walk engagements. We seek to become trusted partners who work assiduously to provide our clients with expert and professional services.

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