Customer Service Personnel

CLOSED

RESPONSIBILITIES:

Serves customers by providing product and service information; resolving product and service problems.

DUTIES –

• Act as first point of contact on behalf of the organisation

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.

• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to the problem; expediting solution and ensuring resolution.

• Recommends potential products and services to management by collecting customer information and analysing customer needs.

• Keeps accurate records of discussions or correspondence with customers.

• Contributes to team effort by accomplishing related results as needed.

• Performs other job-related duties as assigned.

CANDIDATE REQUIREMENTS

Graduate with a Bachelor’s degree/HND with any educational background

Possess 0 – 2 years relevant working experience.

Must possess a good command of English language.

Must possess strong interpersonal, problem solving, documentation, conflict resolution and listening skills.

Interested applicants should forward their CVs/resumes and Cover letters torecruitment@marcforte.com.

The subject of your mail should read 'CUSTOMER SERVICE PERSONNEL' and please note that cover letters should include a summary of work-related experiences.

Applications must be submitted not later than 15th of September, 2015 for it to be considered.

Only shortlisted candidates will be contacted.