Service Advisor

7-10 Years’ Experience,

Preferably Female

1. Generate counter sales for walk-in customers and record transactions in system database and software;
2. Estimate cost and time needed to do the repair, resolves service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
3. Greet customers when they arrive at the parts and service centre and direct them to an available technician;
4. Consult with mechanics about necessary repairs and possible alternatives to expensive work;
5. Provide customers with in-depth information about available aftersales and OEM (original equipment manufacturer) part options;
6. Respond to questions about service outcomes (after consulting with technician if and where necessary);
7. Advise customers about warranty procedures and potential cost savings processes;
8. Manage and oversee the service centre’s workflow and scheduling;
9. Call customers to inform them of changes in service, service maintenance dates and to let them know their vehicle is ready for pick-up;