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  • Corporate Profile
  • Courses
    • Executive Management & Productivity-Enhancing Skills
      • Boot camp for New Intakes (Induction Programme)
      • Future Business Leaders’ Preparatory Course
      • Emotional Intelligence For Executives
      • Personal Effectiveness & Workload Efficiency
      • Negotiation, Assertiveness & Bargaining Skills
      • Personal & Administrative Assistants’ Certificate Programme
      • Modern-day Executive Finishing School
      • Global Awareness: Mastering International Protocol – San Francisco, USA
    • Business Communication Academy
      • Speak with Confidence! Impactful Presentation Skills
      • Business Writing & Correspondence Clinic
      • Executive Coaching in English Grammar & Structure
      • Polishing Diction, Pronunciation & Eloquence for Educationists
      • Proficiency in Business Communications, Presentations & Delivery – London, UK (In partnership with Burlington School of English)
    • Human Capital & Talent Management
      • Train the Trainer Certificate Programme
      • Talent Management Strategy – Creating a Higher-Performing Workforce
      • 360° Appraisal Coaching Programme
    • Customer Acquisition & Management
      • Comprehensive Customer Service par Excellence Programme
      • Professional Front Desk Management Certificate Course
    • Flagship/ In-Plant Programmes
    • Our Facilitators
      • Tomi Vincent
      • Lola Olaide Stephen
      • Ify Emeka-Onu
      • Aimee Symington
      • Modupe Marc-Dawodu
      • Ali Aduku
      • Lemmy Omoyinmi
      • Adetokunbo Mogaji
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      • Gbenga Totoyi
      • Tosin Babasanya-Craig
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Service Advisor

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  • Service Advisor

Service Advisor

  • Marcforte
  • September 14, 2020
  • No Comments

7-10 Years’ Experience,

Preferably Female

 

  1. Generate counter sales for walk-in customers and record transactions in system database and software;
  2. Estimate cost and time needed to do the repair, resolves service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
  3. Greet customers when they arrive at the parts and service centre and direct them to an available technician;
  4. Consult with mechanics about necessary repairs and possible alternatives to expensive work;
  5. Provide customers with in-depth information about available aftersales and OEM (original equipment manufacturer) part options;
  6. Respond to questions about service outcomes (after consulting with technician if and where necessary);
  7. Advise customers about warranty procedures and potential cost savings processes;
  8. Manage and oversee the service centre’s workflow and scheduling;
  9. Call customers to inform them of changes in service, service maintenance dates and to let them know their vehicle is ready for pick-up;

 

 

 

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