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360° Appraisal Coaching Programme

            It is much more difficult to measure nonperformance than performance - Harold S. Geneen Performance Management is not a strategy to “micro-manage” thereby stunting the professional growth of employees. Whether at the organisational, departmental or employee level, the goal of performance management...

Boot camp for New Intakes

Boot camp for New Intakes

In the beginner's mind there are many possibilities, in the expert's mind there are few.  - Shunryu Suzuki Employee orientation effectively integrates the new employee into the organisation. It assists with retention, motivation, job satisfaction and quickly enabling each individual to become contributing members of the team. If...

Comprehensive Customer Service

Comprehensive Customer Service par Excellence Programme

Nine out of ten US CEOs say they are strengthening their customer and client engagement programmes – PwC Network Company leaders have realised that "getting closer to the customer" is crucial to growth. Both business buyers and consumers have more choices than ever before, empowered by online and...

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Diversity & Cross-Cultural Synergy In The Workplace

A lack of cultural sensitivity skills among workforce can have dire consequences. This is because the demands placed upon today’s professionals requires knowing how to network across cultures and climes and building teamwork in a multi-cultural environment. This programme will raise the understanding and awareness of how culture...

Emotional Intelligence & Self Mastery

Emotional Intelligence For Executives

“Education is the ability to listen to almost anything without losing your temper or your self-confidence.” Robert Frost This course is NOT for people who are perceived as weak and overly sensitive. Rather it is to be able to identify, understand and manage emotions in positive ways so...

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Essential Management Skills

A launch pad is the area on which a rocket stands for takeoff, typically consisting of a platform with a supporting structure. This course is designed to furnish new managers with the requisite skills to propel their managerial career. Using guided role plays, exercises and case studies, participants...

Executive Coaching in English Grammar & Structure

Executive Coaching in English Grammar & Structure

Given the high level of sophistication and complexity prevalent in the present business arena, it goes without saying that good communication is integral to success in life and in business. This is important especially in the use of the English language which is a major business language in...

Executive Personal Assistants & Administrators’ Masterclass

Executive Personal Assistants & Administrators’ Masterclass

'Accomplishing the impossible means only that the boss will add it to your regular duties.' ~Doug Larson Modern day Personal Assistants, Executive Assistants, Secretaries & Administrators must be prepared to accept increasingly complex responsibilities. At this level, they cannot rely solely on traditional administrative or secretarial skills. It...