Courses

Service Excellence: Reinfusing Value Into Customer Experience                                                                                   ...

            It is much more difficult to measure nonperformance than performance - Harold S. Geneen Performance Management is not a strategy to “micro-manage” thereby stunting the professional growth of employees. Whether at the organisational, departmental or employee level, the goal of performance management...

Capsule Presentations & Business Writing Course At this Juncture Vs. At this Junction…. Communication is critical to the success of any organisation. Like the circulatory system of the body, it’s the connection between all the different parts of an organisation; leaders and constituents, suppliers and distributors, officers and...

'Accomplishing the impossible means only that the boss will add it to your regular duties.' ~Doug Larson The Advanced Executive Assistants & And Administrators’’ Masterclass training course is, without a doubt, one of the best Executive Assistant training courses on the market today. It is designed for Executive...

“In sales, it's not what you say; it's how they perceive what you say.”                                                                    ...

In the beginner's mind there are many possibilities, in the expert's mind there are few.  - Shunryu Suzuki Employee orientation effectively integrates the new employee into the organisation. It assists with retention, motivation, job satisfaction and quickly enabling each individual to become contributing members of the team. If...

                           When something can be read without effort, great effort has gone into its writing.  - Enrique Poncela Finely tuned business writing skills give the real advantage when you need to communicate business savvy and finesse....

Nine out of ten US CEOs say they are strengthening their customer and client engagement programmes – PwC Network Company leaders have realised that "getting closer to the customer" is crucial to growth. Both business buyers and consumers have more choices than ever before, empowered by online and...

A lack of cultural sensitivity skills among workforce can have dire consequences. This is because the demands placed upon today’s professionals requires knowing how to network across cultures and climes and building teamwork in a multi-cultural environment. This programme will raise the understanding and awareness of how culture...