Courses

“The winners seem to be people who not only are competent, but also have the ability to negotiate their way to get what they want.”  - Herb Cohen NEGOTIATION involves being able to discuss and reach a mutually satisfactory agreement…… PERSUASION involves being able to convince others to...

“Successful negotiation is not about getting to 'yes'; it's about mastering 'no' and understanding what the path to an agreement is.”                                                      ...

Casual observers might think the receptionist only answers the phone, but that couldn’t be further from the truth! The frontline manager is the first, and sometimes only person customers will meet. Because of this, the tasks required of the front desk are plentiful and require a great deal...

In our fast-paced world, being able to quickly engage and pass your message across to your audience is a strong measure of success whether you’re running a business, managing a team, liaising with clients or making a sales pitch. Given the high level of sophistication and complexity prevalent...

The quality of the experience will be remembered long after the price has been forgotten. - Marcforte   Financial survival in years to come mandates that each staff delivers superior service at all times. That is what builds loyalty and repeat purchase. Customers today have higher service expectations...

“90% of how well the talk will go is determined before the speaker steps on the platform.” – Somers White No one was born with great public speaking skills, but anyone can acquire them!! In our fast-paced world, being able to quickly connect with, engage and pass your...

“There is nothing so useless as doing efficiently that which should not be done at all.”  - Peter Drucker It is not enough to be busy…. so are the ants. The question is what are you busy about? When it comes to how work is prioritized and distributed...

Businesses and HR management have always been focused on basic talent management—acquiring, hiring and retaining talented employees. But, to drive optimal levels of success, business leaders need engaged, high-performing employees. The key to inciting a workforce to greatness is to align your talent management with company strategy, define consistent...

The role of the trainer has continued to evolve to include internal consultant, learning adviser, facilitator of learning, e-learning designer and even workplace coach. The scope, complexity and challenge of the trainer role are ever growing. Indeed one of the key development areas for trainers and development specialists...