S.E.R.V.I.C.E Service Excellence: Reinfusing Value Into Customer Experience ®
The quality of the experience will be remembered long after the price has been forgotten. – Marcforte
Financial survival in years to come mandates that each staff delivers superior service at all times. That is what builds loyalty and repeat purchase. Customers today have higher service expectations than in the past. They also have more price points to choose from and an ever-increasing variety of alternatives. To succeed, Seven Star Service is no longer a frivolous luxury, but a critical element of service and delivery.
Outcomes & Benefits
- Understand the importance of service standards and its impact on customer experience
- Function within teams to think in a customer-centric way
- Understand service language and its importance in communicating with customers
- Utilise the tools and techniques needed to provide excellent customer service support.
- Manage demanding customers and difficult situations
- Lay the groundwork to align behaviours to the organisation’s expectations of its customer service staff
Modules
- Creating Service Excellence
- Key components of excellent customer service
- Building rapport/Customer loyalty
- Exceeding expectations
- Managing Emotions & thinking styles
Amongst others
* Fuller breakdown of modules and learning outcomes to be sent after registration.
Please Note!!!
Course fee is dependent on number of participants, location of venue and other prevailing factors
