Professional Front Desk Management Certificate Course

The frontline manager is the first, and sometimes only person customers will meet. Because of this, the tasks required of the front desk are plentiful and require a great deal of skill. Successful receptionists must be excellent communicators, strong administrators and must also be able to comfortably interact with individuals representing all professional levels. This front desk training course can help you and your organisation today! REGISTER HERE

Essential Management Skills

A launch pad is the area on which a rocket stands for takeoff, typically consisting of a platform with a supporting structure. This course is designed to furnish new managers with the requisite skills to propel their managerial career. Using guided role plays, exercises and case studies, participants will discover how to activate their supervisory skills and management styles in order to achieve the desired results. Our situational intelligence model combined with other resources will ease participants through the paces of delegation, assertiveness, effective communication and people management. REGISTER HERE